"As a business navigator, I get to add something positive to the client’s organisation for a limited period of time. I let them know where things are going well and where improvements are needed."
"Improvements are often needed in relation to translating a strategy into the reality of the workplace. That’s often where things have gone wrong. I show them that these things can also be approached in a way that fits the organisation. A process like that involves giving examples and being an example. I bring my many years of expertise into that process."
"I can make a difference by asking the client the right tough questions. Always respectfully of course. I show them my own strengths and weaknesses and make it clear that with my strengths I can play a useful role for the organisation."